pub 504 Frequently Asked Questions

You must be at least 21 years old to register and play at pub 504. This is a strict requirement under PAGCOR regulations and Philippine gaming law. Every account is subject to identity verification confirming the member's age. Any account found to be operated by a person under 21 is permanently closed, and winnings are voided in accordance with PAGCOR guidelines.

pub 504 accepts any valid Philippine government-issued ID: passport, driver's license, UMID, PhilSys National ID, SSS ID, or Postal ID. You'll need to upload a clear photo or scan of the front and back of your ID, along with a selfie for liveness verification. Most KYC reviews are completed within 24 hours. Fully verified accounts have no withdrawal restrictions.

No. Each person may hold only one active pub 504 account. Creating duplicate or secondary accounts — whether under your own name or an alias — is a breach of the Terms and Conditions and will result in all associated accounts being closed, with balances and bonuses forfeited. If you have accidentally created a duplicate account, contact support immediately to have the duplicate removed.

On the pub 504 login page, click "Forgot Password" and enter the mobile number or email address registered to your account. You'll receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact the pub 504 support team via live chat and they'll guide you through identity-verified account recovery.

To close your account, contact pub 504 support via live chat or email. Any real-money balance in your wallet at the time of closure will be processed for withdrawal to your registered payment method. Account closure is processed within one business day of your confirmed request. Note that self-exclusion is also available if you want to pause rather than permanently close your account.

Log in to pub 504, go to your wallet, and select GCash as your deposit method. Enter the amount you wish to deposit — minimum ₱100 — and you'll be redirected to the GCash payment screen. Authorise the payment using your GCash MPIN. Deposits via GCash are credited to your pub 504 wallet within minutes of the transaction being confirmed by GCash.

The minimum deposit at pub 504 is ₱100 per transaction, regardless of the payment method used. This applies to GCash, PayMaya, BPI, BDO, Metrobank, Instapay, and PESONet. There is no maximum deposit limit stated universally — your account's verified tier may carry higher limits that are displayed within your wallet dashboard.

For fully KYC-verified pub 504 accounts, GCash withdrawals are typically processed within 5 to 15 minutes. Unverified or partially verified accounts may experience longer processing times due to additional checks. Withdrawals requested during peak hours or flagged for routine AML review can take up to a few hours. The minimum withdrawal amount is ₱200.

No. pub 504 only processes withdrawals to a payment account registered in your own name and linked to your verified pub 504 profile. This is a security and AML compliance requirement. If you need to update your registered payment method, contact support with proof of ownership of the new account before requesting a withdrawal.

pub 504 does not charge fees on deposits. For withdrawals, pub 504 does not impose a platform fee on standard transactions, though your payment provider (bank or e-wallet) may apply their own transfer fees. Any applicable third-party fees will be disclosed in the withdrawal confirmation screen before you confirm the transaction.

Bank transfer withdrawals via BPI, BDO, or Metrobank are processed within one business day for fully verified pub 504 accounts. Transactions submitted on weekends or Philippine public holidays may be processed on the next banking day. For faster access to funds, GCash and PayMaya withdrawals are the recommended option for most Filipino players.

pub 504 offers a wide selection of online games including live casino tables (Baccarat, Roulette, Blackjack, Sic Bo, Dragon Tiger), online slots from providers like JILI and PG Soft, live sabong, sports betting (PBA, NBA, UFC, boxing), virtual games, Bingo, Cannon Fishing, and card games like Teen Patti Joker. New titles are added regularly — check the Games lobby for the latest additions.

Yes, all games at pub 504 are independently certified for fairness. RNG-based games — including slots, virtual tables, and instant-win games — are tested and certified by internationally recognised laboratories such as GLI and iTech Labs. Live dealer games use real cards and wheels streamed in real time from certified studio environments. The RNG certification confirms that no game can be manipulated by the platform or the player.

Yes. pub 504 is fully optimised for mobile play. The platform runs smoothly in the mobile browser on both Android and iOS devices — no app download is required. Simply open your browser, go to pub504.com, and log in. The mobile interface adapts to your screen size, giving you full access to all games, wallet functions, and account settings from your phone.

RTP varies by individual game title and game provider. Most JILI and PG Soft slot games available at pub 504 carry RTP figures between 96% and 98%, which are among the higher ranges in the online casino market. The specific RTP for each game is published in the game's information panel — look for the "i" or "Rules" button within the game interface before you start playing.

If your connection drops mid-round in a live casino game, pub 504's system records the last confirmed state of the game before disconnection. When the round resolves, the outcome is applied to your bet as normal. If a verified technical failure prevents a round from completing fairly on pub 504's side, the round will be voided and your stake returned. Losses caused by your own network interruption are unfortunately not eligible for refund.

pub 504 runs new member welcome offers that are updated regularly. Check the Promotions section of your account after registration for the current welcome package, which may include a deposit match bonus, free spins, or a combination of both. All welcome bonuses are subject to wagering requirements and other conditions detailed in the specific offer terms. Visit the pub 504 Casino page for current promotions.

A wagering requirement is the total amount you must bet before bonus winnings can be withdrawn as real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using bonus funds before withdrawal is allowed. The specific multiplier and eligible games are stated in each offer's terms. Progress is tracked in your account dashboard.

Yes. All pub 504 bonuses carry an expiry period within which wagering requirements must be completed. If the wagering requirement is not met before the bonus expires, the bonus and any winnings generated from it are forfeited. Expiry periods vary by promotion — the specific deadline is displayed in the offer terms and in your active bonuses dashboard. Check your bonus status regularly to stay on track.

Yes, pub 504 operates a tiered loyalty programme. As you play, you accumulate points that contribute to your VIP tier level. Higher tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, personalised bonuses, and invitations to exclusive promotions. Your current tier and points balance are visible in your account profile.

pub 504 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), which is the government body responsible for licensing and regulating online gambling platforms in the Philippines. PAGCOR-regulated platforms are legally accessible to Filipino players of legal gambling age (21+). All games on pub 504 are subject to PAGCOR's standards for fairness and player protection.

Log in to pub 504 and navigate to the Responsible Gaming section of your account settings. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a 48-hour cooling-off period before the new limit applies — a deliberate design to protect you from impulsive decisions during a losing session.

To self-exclude, contact pub 504 support via live chat or email with the subject line "Self-Exclusion Request". Choose your exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent. Your account is locked immediately upon confirmation, you are removed from all marketing communications, and your remaining real-money balance is processed for withdrawal. Self-exclusion cannot be reversed during the chosen period. Learn more on our Responsible Gaming page.

If gambling is starting to affect your finances, relationships, or mental health, pub 504 encourages you to act early. Use the responsible gaming tools in your account dashboard — deposit limits, session timers, and self-exclusion are all free and immediate. You can also speak confidentially with a pub 504 support agent via live chat 24/7. For professional help, PAGCOR's responsible gaming programme provides referrals to counselling services available across the Philippines.

pub 504 support is available 24 hours a day, 7 days a week. The fastest way to get help is via the live chat button available on every page of the platform — our Filipino support agents can assist in English and Filipino. You can also reach us by email at [email protected]. For formal account or privacy requests, include your registered account name and the nature of your query in the subject line.